Jenny Wen on the design process: ​“The way I’ve seen great work made isn’t using any sort of design process. It’s skipping steps when we deem them unnecessary. It’s doing them out of order just for the heck of it. It’s backtracking when we’re unsatisfied. It’s changing things after we’ve handed off the design. It’s starting from the solution first. It’s operating on vibes and intuition. It’s making something just for the sake of making people smile. It’s a feeling that we nailed it. It’s knowing how to bend the process in your favor. It’s the sense to know how to keep making your work better. And it’s a clear, unwavering ideal of what good looks like.”

Jenny Wen is the founding designer at FigJam and the person who brought it to market. In this interview with Ridd, she shares invaluable insights about FigJam’s product strategy, adding delight to software, and attacking ambiguity early in the process.

Jenny Wen ​“templatized” some of the frameworks she’s been using over and over again in her role as a design manager and pillar lead of FigJam. There are 11 FigJam (no surprise!) templates for strategy, managing, and meetings.